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Join Players
Online
Bad Beat Jackpot $
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To check freeroll eligibility, check out the “Player Admin” page in the lobby, and then select “Free Tournaments”By following the links below you will find our Frequently Asked Questions. If this does not answer your question, please contact our customer support.
Our staff at iHoldem will NEVER request your poker account password via email or live chat . The only time you will ever be required to enter your username and password is when logging into your poker account.
You should NEVER include both your username and password in the same email under any circumstances, even if it involves us directly. If you do contact us, we may ask for your username, but we will NEVER EVER ask for your password.
What are the Minimum System Requirements?
The minimum system requirements needed to run our Poker Room software are:
Contact customer support if you have any issues running the poker software.
How do I Download the Poker Room software?
To play our online poker games, you first have to download Poker Room, our free online poker room software. The process can take as little as 10 seconds with a high-speed connection. Then follow the steps below:
1. Click the download button above or simply click here. Once the “File Download” dialog box has appeared, select “Save”.
2. After that, the dialog box “save as” should appear. Indicate where do you want to save the file ( 1 ). We recommend that you not change the name of the file .Once this is completed, press the “save” button ( 2 ). This will now save the Poker Room software installer to the location that you choose.
If you have a standard 56kbps modem, it should take less than a minute to download the online poker room.
Once the download has been completed, press the “Run” button to begin the installation (unless the installation starts automatically).
If the download dialog box has closed for whatever reason, you are still able to find the file on your Windows desktop. It should be called “PokerInstaller.exe”. Double click on that icon to begin installation.
How do I Install the Poker Room software?
1. When download has been completed, go to the installation file of Poker Room software (Poker Room.exe) and click on them to begin with the installation.
2. Read the license agreement, if you accept the terms and conditions press the “Accept” button to continue. If you press “Cancel” the software won’t install the online poker and casino games.
3. Write on the dialog box where do you want the Poker software to be installed and press the “Accept” button.
4. The online poker room software now will be installed in your computer.
Once the installation has been completed, you will see a launch icon on your desktop for easy access. Click on this icon to open iHoldem’s Poker Room then click on the “Create Account” button.
Then fill out the form with your information and click continue.
How do I Login on the Online Poker Room Software?
Once you open the Poker Room software, type your email and your password. You will be required to do this each time you want to use the software unless you check the ‘automatic login’ box (not recommended for shared computers).
Once you successfully fill in your information, press the “Login” button to enter to the Poker Room lobby and start playing!
How do I use the Lobby interface?
The lobby interface shows you all the options that we offer to you as shown below.
Lobby options:
Poker Tables – Shows you all the different poker games that you are able to choose from, and all the tables that are available for playing with real money or with play money.
Tournaments – This shows all the available tables to play in tournament mode, along with detailed information about them.
Other Games – You can go from playing poker online to the casino games, and still enjoy playing with real money.
News – Have a look of the latest news.
Support – Contact our support team via email or live chat if you have any questions or concerns.
Player Admin – From here you are able to make changes to the player icon, password, take a look at your hand history and more.
Settings – Change certain in game settings such as animations, sounds, performance and more.
Cashier – You are able to go to the cashier to check on your balance, make a deposit, make a withdrawal, make a transfer as well as other options that the online poker room and casino games can offer you.
How do I play the games and what are the rules?
How do I start playing at community Poker Tables (Ring Games)?
Once you are in the Poker Room, enter the Lobby and select “Poker Tables”, and then choose “Texas Hold’em” or “Omaha” Poker from the tabs. Under each game tab you are able to view all available tables, as well as specific stakes (Limit, No Limit or Pot Limit). To play at a specific table, click on that table and then double click on the table name.
If you wish to join a table, click on any of the open seats as indicate by a chair icon:
After that, you will be prompted to enter whatever amount it is that you would like to take to the table from your wallet.
If there is a specific table you want to play but it is full, you are able to go on a waiting list by clicking on the ‘waiting list’ button. Your name will then be added to the bottom of this list. As seats become available , your name will move up the list. Once it reaches the top of the list, if a seat becomes available, Poker Room will notify you as such, and you will then be allowed to join.
At iHoldem, you can play at up to 4 poker tables at the same time, as well as any tournaments and blackjack tables. These different tables are easily accessible from tabs across the top of the interface.
What are Sit N Go Tournaments?
A Sit N Go Tournament is a single table tournament that simply requires an entry fee and a buy-in fee. The buy-ins from all the players creates the prize pool. All players who choose to buy-in are given an equal amount of chips, and like an ordinary tournament, are eliminated once all the chips are lost. Whoever is the last player left with chips is the winner.
iHoldem’s Poker Room offers a very large variety of Texas Hold’em and Omaha Sit N Go Tournament rooms. Players also have the ability to create custom Sit N Go Tournaments.
Tables created by players are known as Custom Tables. Table creators have the choice of making Custom Tables open to all players, or the creator can password protect the table so that only people invited by the creator can play.
In order to create a Custom Table:
Click on the Custom game tab, and then click on create in the bottom left hand corner of the screen. A small window will then open where you need to fill in the following information:
Name:
Stakes:
Maximum number of players:
Password (Only do this if you want a closed game, where any players who wish to join must know the password.)
Click ‘OK’
How long do I have for my turn?
Each player is given 15 seconds for their turn. If the player does not make their move within that time and the timer bar runs out, the player’s hand will be automatically folded, and their status changed to “sitting out”.
Should you want to get more money to a table without leaving it, you have the option of clicking the “re-buy” button. This will allow you to re-buy however much you would like to, or up to whatever the table limit is. For limit games you cannot re-buy an amount that will put your total on the table over the table limit. You are only able to re-buy when you are sitting out, between hands or folded. You are not able to re-buy during a hand that you are still in the middle of playing in.
Can I keep my seat at a table but not play any hands? (Sit Out)
You can tick the “sit out” box and you will keep your seat at the table, but will not be included in the play until you choose to “sit in”. However, you are only able to “sit out” at a table for 10 minutes before you are removed from it.
I was changed to Sitting Out when I didn’t choose to?
If your status has changed to “sitting out” and you did not choose to “sit out”, then either you did not make your turn before the time bar ran out, or you were disconnected. If you are unable to make your turn in time, then you will be folded and sat out.
If you have been disconnected from a game, your status will be changed to “all in dp”. This means that you will not bet any more money or have any more turns, but you will still be eligible to win the pot up until the point that you disconnected. If you have not reconnected before the start of the next hand, your status will simply be changed to “sitting out”.
Am I Able to Auto Post Blinds?
No matter what, all players must post small blinds and big blinds. If a player has “auto post” selected, then their blinds will automatically be paid out of their stack when it is their turn to post the blinds. If “auto post” is not selected, then the player will have to click the “post sb” or “post bb” button every time it comes up. Selecting “auto post” can also speed up the game play.
“Auto post” is turned off by default and can be turned on/off in the “options” panel.
What does IB (Initial Blind) and Wait for BB (Big Blind) mean?
Should a player not have “auto post” selected when they join or sit-in at a table then they can choose to “Post IB (Initial Blind)” or “Wait for BB (Big Blind)”. If they choose the option “Wait for BB”, then they will not post any “initial blinds” (ib) or “return blinds” (rb). Instead, they will wait until it is their turn to post the “big blind” before being dealt into the game. If they select the “Post IB” option, then they will be dealt straight into the game and post an initial blind.
By default “wait for BB” is not selected, and can be turned on/off in the “options” panel. However, it can only be turned on if “auto post” is not selected.
What does Show, Muck and Auto Muck mean?
Should a player lose a showdown, they have the option to “muck” their cards. This means that they lost, but have yet to show their hands, they will have the choice whether or not they want other players to see their cards. A player can only muck their cards if their turn comes after a winning hand is shown in the showdown. You also have the choice to “show” your cards even if you have lost.
If a player has selected the “auto muck” option, then when they lose a showdown their cards will automatically be mucked if possible. “Auto muck” is turned off by default, and can be turned on/off in the “options” panel.
Should a player win a pot before all the community cards have been dealt, they have the option to “rabbit”, or use the rabbit hunt feature. To “rabbit” means to have the dealer deal the remaining community cards, to see they would have been if the players decided to play on. If a player chooses to “rabbit”, they must also show the rest of the players their cards.
Note: You are only able to “rabbit” if you do not have “auto muck” selected.
When it is not your turn, you will be given the option of pre-selecting actions. If you pre-select an certain action, then when it is your turn it will automatically do that action. The pre-select action box will appear right above the hand description box, but will only be visible when it is not your turn showing your available actions.
Can I my view Game Stats and Hand History?
If you click on the “stats” panel, you are able to see a number of important statistics, such as the hands you have been dealt, how many hands you have won, as well as how long you have been playing. By clicking the “more” button you are able to see further details on Fold Stats, Action Stats and Win Stats.
In order to view your Hand History during a game, click on the “history” button, located right below the table. If you want to see your hand histories for all the games, select “player admin”, select “hand history”, and then choose a date, and the hands from that day’s games will be shown on the screen.
Located in the center of the table is the pot (under any community cards). The value of the pot is shown in brackets, in addition to any money that is placed on the table during a betting round.
The way we rake our games is displayed on our rake chart. When playing, if a small amount of the pot is moved to the left of the board cards, then that means a rake has been taken. You will only be counted in a raked hand if you have contributed in some way to the pot (either through a bet or a blind). Sit N Go Tournaments will also count towards rake. Every $1 spent on tournament entry fees = 1 raked hand (note – rake is counted on the entry fee, not the buy in).
Can I keep notes on other players?
Absolutely! Click on another player and a window will appear where you are able to type notes. Once you have added these notes, make sure you click “save notes” before closing. Once you have added a few notes on someone, those notes will appear again whenever you move your move over that player as a tooltip. Any players who have entered their location details with the cashier will also have their country show up as a tooltip.
What are Stars? And how do I get them?
Stars are awarded to loyal players, and will be representative of a player’s ranking and accolades. When playing tournament and winning good hands, play accumulate points over time which eventually can translate into earning stars. Players are able to earn up to three gold, silver, or bronze stars.
Can I hide my stars from other players?
Yes, by clicking on the ‘Options’ tab at the bottom left of your screen. Check off the ‘Hide My Stars’ box.
How do I earn Trophies and Awards?
You can earn trophies and awards by winning tournaments, like freeroll tournaments. Winning a $200 freeroll tournament earns you a blue ribbon, a $500 freeroll earns you a medal, and a $3000 freeroll earns you a trophy! All of this can be displayed in your player box.
Am I able to play with a 4 Color Deck?
Yes you can. If you want to further distinguish the suits of the cards you are playing with, then go to the options panel and choose “4 color deck”. This will cause Diamonds to become blue and Clubs to become green, whereas Spades and Hearts stay as black and red, respectively.
What do all the different tournament tabs mean?
iHoldem’s Poker Room offers a variety of different tournaments. Each tournament tab shows the tournament rules and conditions.
Scheduled – These are tournaments that are scheduled by iHoldem’s Poker Room to start at a specific time. You can find Poker Room Freerolls under the scheduled tab.
Sit & Go – These are tournaments that will only start once the required number of players has been reached. Registered Sit & Go tournaments involve only a single tab.
Satellites – These are tournaments that will ‘feed’ winners into bigger tournaments. Satellite Poker tournaments are held in various stages leading up to large live tournaments, such as a WPT, WSOP or a Poker Room special event.
Special – These are tournaments arranged by third parties, and hosted by iHoldem’s Poker Room. For example, if you have a local Poker club, you may like to hold a personalized online tournament at our Poker Room – contact support for details.
What are Freerolls and Tournaments?
Freeroll: A Freeroll is a Tournament that has no buy-in or entry fee. It also does not permit any re-buys.
Freezeout: A Freezeout is a tournament that does involve a buy-in, but re-buys are not permitted.
What are the different kinds of Poker Tournaments available?
Scheduled – these are tournaments scheduled by Poker Room to start at a specific time. Poker Room Freerolls can be found under the scheduled tab.
Sit & Go – These are tournaments that will only start once the required number of players has been reached. Registered Sit & Go tournaments are usually single table tournaments.
Satellites – These are tournaments that ‘feed’ winners into bigger tournaments. Satellites are held in various stages leading up to a large tournament such as a WPT, WSOP or Poker Room special events.
Special – These are tournaments arranged by third parties and hosted by Poker Room. For example if you have a local poker club, you may like to hold an online tournament at Poker Room – contact support for details.
What is my Freeroll Eligibility and what are Coupons?
$50,000 Freeroll – Every Sunday at 16:00, iHoldem’s Poker Room holds a $50,000 Freeroll.
$500 Freeroll for New Depositing Players – Make an initial deposit at the Poker Room, and you will gain a coupon valid for 14 days entry into our daily $500 Freeroll for New Depositing Players.
$50 Freerolls every 4 hours – Open to any Poker Room member.
¹times are subject to change without notice, please check here for a more up to date schedule
After qualifying for a freeroll tournament, you will see a pop-up message that will advise you that you have been awarded a coupon which makes you eligible to enter the tournament. You can check on these coupons in the “cashier section. Simply register for a corresponding freeroll by using the coupons. They are issued daily every hour on the half hour, but expire after 24 hours.
To check your Freeroll eligibility simply visit the ‘Player Admin’ page (click Player Admin in the Lobby) and then go to ‘Free Tournaments’.
A raked hand refers to when a small amount of money is removed from the pot in real money ring games as a fee for use of the poker server. How we rake our games based on what is listed on our rake chart. When playing, should a small amount of money be removed from the pot and moved to the left of the board, then a rake has been taken. You will only be counted in a raked hand if you have contributed to the pot (either with a bet or a blind). We have a “No flop, No drop” policy, whereby we take no rake if the hand ends preflop.
How do I withdraw my Freeroll winnings?
If you wish to make a withdrawal of any Freeroll winnings, then you need to fulfill the following criteria.
How can I register and de-register for Freerolls and Tournaments?
In order to register, double click on the tournament or freeroll you would like to enter, and then click the “Register” button in the bottom right hand corner of your screen. The registration period for these tournaments begin 2 hours before and finish 1 minute prior to the tournament’s start.
In order to register, double click on the tournament or freeroll you would like to enter, and then click the “Register” button in the bottom right hand corner of your screen. The registration period for these tournaments begin 2 hours before and finish 1 minute prior to the tournament’s start.
If you would like to de-register from a tournament, click on the “De-Register” button in your tournament details. Any fees or buy-ins will be refunded to you as long as you de-register prior to the tournament commencing.
What happens if I am disconnected during a Freeroll or a Tournament
If you are disconnected during a Freeroll or Tournament, you are still able to log in again and maintain your seat. Keep in mind however, that you will continue to post blinds during the time you are disconnected.
How do watch Tournament tables?
Select the tournament you would like to watch and click “details”. This should show you all the tables being played in the tournament in the “Tables” chart. Double click on that table to open it. If you wish to a find a certain player, go to “Players and Results”, and double click on that player’s name.
What happens if a Freeroll or Tournament is Shutdown or Cancelled?
From time to time some tournaments may need to be shutdown or cancelled. If a tournament is shutdown then it will be rescheduled, or the case of freerolls, bonus freerolls will be offered.
See Poker Room’s Tournament Payout structure.
What is Hand For Hand Mode and when does it happen?
Hand For Hand Mode is used in all Multi-Table Tournaments and allows all the tables to play the same exact number of hands at critical times to make the game fairer. The chart below is used to determine when Hand For Hand Mode will start and stop.
See Poker Room’s Hand For Hand Mode chart.
I am unable to register for a Tournament and am told that somebody already has with the same IP address. Why is this?
As a result of how home networks are configured, players cannot enter Tournaments at the same time as other players on the same network. Players are however, able to enter Private Tournaments & Sit n Go Tournaments.
Does iHoldem offer an Initial Deposit Bonus?
Once you make your first deposit with iHoldem and use coupon code POKER110, you will earn a 110% bonus on your deposits up to $550! After depositing, you will receive an entry valid for 14 days into the $500 New Depositor Freeroll.
This deposit bonus offer has the following play requirements:
For example, if you deposit $200, you will receive $20 of your bonus automatically every time you accumulate 1500 vip points (75 vip points for each $1 of bonus). This will happen 10 more times until the total $220 bonus is paid.
Note: iHoldem’s Initial deposit bonus may change without notice. You can check here for details on current promotions.
Before playing blackjack, you must place your bets first. After each hand of blackjack, the previous bet you made will automatically be placed. You can have option of using this bet and clicking the “deal” button, or you can change your bet.
See Blackjack Rules for more information.
Hit – You are dealt another card.
Stand – Stop with the current cards and take no more.
Double (Doubling Down) – You can only double down when you have two cards whose combined value adds up to be between 9 and 11. Doubling down allows you to double your bet, but if you do so, you can only hit for one another card.
Split (Splitting Pairs) – If you a dealt two card that have the same value (for example, 7 and 7, or Jack and King), then you can split them into two separate hands, and play them independently. You are allowed to split pairs twice during a game, except for resplitting on Aces that have already been split. If you do split, then you must also place your initial bet along with the new hand, and must have enough money to do so.
Insurance – If the dealer’s up card is an Ace, you will be offered the “Insurance” option, and can bet up to half your original bet. The dealer will check to see if their second card has a value of 10, and if they do, then your winning Insurance bet will be paid at odds of 2:1. Insurance is a side bet that has no influence on the original bet. So if the dealer does have a Blackjack, then you will win the Insurance bet but unless you also have Blackjack you will lose your original bet. It is a good way of hedging your bets.
In your blackjack preferences, you can use Auto Play and let the computer play for you. First you must place your initial bet, which will be the bet amount that is used for each hand in autoplay. You then click on the “autoplay” button. Select the “number of deals” for the autoplay to do, and when it should stop (for example if you win or lose a certain amount of money).
Read below for details on Auto Play Strategy and Changing the Default Rules
The blackjack autoplay strategy grid will display the strategy that autoplay will use when its running. You can change your strategy to suit your style of game play.
Fig 1
On the left side of the screen, you will a list representing your hand. For example if you are dealt a 7 and a 9, then it will of course add up to 16. This means the strategy will use the 3rd row from the top of the strategy grid to use for its rules. See the row underlined in red below (Fig 2).
Fig2
The rule the strategy grid then uses is decided by the dealer’s first card. For example, if the dealer is dealer is dealt an 8, you will see on the grid that the autoplay function will HIT. Have a look at the yellow box shown below (Fig 3).
Fig3
Please note that a 10, Jack, Queen and King are valued as a 10.
On the left hand column, you will see a section from Soft 20 to Soft 13. A SOFT hand is a hand that contains an Ace in it that at the time can be counted as a 1 or an 11. For example:
| Hand | Value | Soft |
|---|---|---|
| Ace, 7 | 18 or 8 | Yes |
| Ace, 7, 10 | 18 | No |
| Ace, 5, 2 | 18 or 8 | Yes |
| Ace, 4, 9 | 14 | No |
| Ace, Ace, 7 | 19 or 9 | Yes |
| Ace, Ace, 9, 9 | 20 | No |
Once again, the up card of the dealer is used to make the decision as shown above in Fig 3.
The final section on the left hand column (pairs), are used when the first two cards you are dealt have the same value (Remember that 10, J, Q, and K are all the same value).
Changing the Default Strategy Rules
fig4
You are able to change any rule you like. If you’d like to change a rule, click on it and a menu will appear (Fig 4).
The actions you can take change for all the different sections.
On any grid decision, you are able to HIT or STAND. You are only able to DOUBLE, SURRENDER and SPLIT when you have two cards. If you have any more than two cards, you can no longer use these options.
When you select DOUBLE, SURRENDER, OR SPLIT, you will see that the menu will become restricted. You can then choose an option, under ELSE, for hands that have more than 2 cards.
You can make many different decisions using the options supplied to you in the menu. After you have changed one or more options, click save. Any changes you make from the default, you will see a small black pointer as shown below (Fig 5). If you’d like to revert to the default options, click “default” at the bottom of the screen.
fig5
I can’t login. It says I have had too many failed login attempts.
If this occurs, you will need to reset your password in Poker Room. Click on “Forgotten Your Password” at the login screen, and you will receive an email with your account name and password. While you do that, we will reactivate your account to allow you to login. Please hang on to these details for future game play.
Ensure that you email customer support your username so that we can reset your account.
In Poker Room, click on the “Forgotten Your Password” button. Enter your username and email, and then click the “reset password” button. You will then be emailed a new password.
Unfortunately, due to company policy at this time, once an account is create the nickname cannot be changed. If you think you have a valid reason for changing your nickname, please contact support.
How do I see how much Real Money and Play Money funds I have in my account?
Please go to the ‘Cashier’ section, and your real money & play money wallets will be displayed.
What is the Player Admin? (https://secure.playersupport.co.uk)
The Player Admin will allow you to change preferences, view certain playing details, check your account details, and access support. You can access this in the lobby of Poker Room.
How do I change my Player Icon?
In Poker Room’s icon library, players have a number of different icons to choose from and use while playing. To select an icon, in the Lobby go to “player admin” and choose “player icon” from the menu. If you would like to use use your own icon, please do not use any inappropriate images that may offend other players. Any inappropriate images will be removed. Player icons must be a gif file. Our software will automatically resize your image for you.
How do I view my Hand History?
If you would like to view your Hand History during a game, click on the “history” button, which is located below the table. To view hand histories for all games, enter the Lobby, go to “player admin”, and click on “hand history”. Then select a date, and your hands from that day’s play will be displayed.
How can I view all of my Transactions and Winnings/Losses? (Player Ledger)
The Player Ledger gives you a complete reconciliation of all the transfers in and out of your player wallet. This includes Game play (Game Buy-ins, Game Withdrawals, and Tournaments), Money Transfers (Deposits & Withdrawals) and Coupons (Deposit Based Coupons, Tournament Winnings Coupons).
All transaction history can be found in the ‘Cashier’ section.
How do I make Deposits and Withdrawals?
See FAQ: Deposits, Bonuses and Withdrawals.
How do I increase game performance?
If you want to increase the performance of the Poker software, we recommend that you:
How do I change game window modes?
By default, the Poker Room Software opens all new tables/games in a single window. To change the game window modes:
If you select “New Window” you will also have Game Window Layout options – choose between “Single” or “2×2 Grid”
How do I adjust graphics performance?
With the Poker Room software you can adjust the performance/graphic quality level and turn off animations.
Are there any other suggestions to help increase performance?
Try not to have any other programs running in the background. This includes some virus scanning software, instant messages, or active downloads.
Spyware and Adware – – iHoldem recommends that you remove all adware and spyware from your computer prior to playing in Poker Room. Even with the fastest computers, this can slow down your internet speed. Microsoft provides a good place to start here.
How do I get the floating chat window?
You can activate the large floating chat window two different ways.
Tagging means you can assign another player a particular tag to better reflect the player’s style.
Example Player Tags: Buddy, King, Easy, Shark.
Once you have assigned a tag to a player, you will always be able to see when they are online, although it will not provide you with information on where the player is seated.
There are two methods for tagging players:
This shows what percentage of players are staying in the game until the flop is shown each hand.
This tells you how many hands that a particular table is playing every hour.
What does the Average Pot mean?
This is the average size of the pot being gambled, per hand, at each of the respective tables.
The waiting list enables you to add yourself to a table that may already be full. The waiting list will notify you when a position at that table becomes available.
What do the different tournament tabs mean?
Scheduled – These are tournaments scheduled by iHoldem’s Poker Room to start at a specific time. You can find Poker Room Freerolls under the scheduled tab.
Sit & Go – These are tournaments that will only start once the required number of players has been reached. Registered Sit & Go tournaments usually have only one table.
Satellites – These are tournaments that ‘feed’ winners into bigger tournaments. Satellites are held in various stages leading up to large live tournaments, such as a WPT, WSOP or an iHoldem Poker Room special event.
Special – These are tournaments arranged by third parties and hosted by Poker Room. For example if you have a local Poker club, you may like to hold a personal online tournament at Poker Room- contact support for further details.
Note: iHoldem assesses individual player accounts when necessary. If further verification is required, iHoldem will notify you via email. Please give iHoldem your full co-operation in regards to these processes.
What currency does iHoldem use?
iHoldem’s currency is US dollars.
Deposit Methods: Neteller, Neteller InstaCash, Credit Card (Visa and Mastercard), Click2Pay, Paysafe Card, Fonelinx , Moneybookers, eWalletXpress, Secure eCheck and PINdebit.net.
Is there a minimum deposit and withdrawal?
Minimum Deposit: $10.00 USD
Minimum Withdrawal: $25.00 USD
What will appear on my Credit Card statement?
“Poker Room” followed by a phone number.
How long will withdrawals take to process?
Withdrawals are generally processed within 72 hours. A check withdrawal will generally arrive within 3 weeks of being dispatched. The maximum check withdrawal limit is currently $3000. You must pay a fee of $15 for each check withdrawal.
Why does iHoldem ask for all of these verification documents?
At iHoldem, we want to protect our players from online fraud, and ensure that any details provided represent the cardholder they are supposed to throughout the verification process. We may request this verification at any time before a particular transaction is to be processed. We ask for your full cooperation in dealing with these matters. To get properly verified:
Will my detail remain private?
Yes. iHoldem follows a strict policy regarding confidential customer information, and we will never share any of your details with a third party. Please click here for more information.
I can’t fax or scan verification documents?
If you do not have a printer, fax or scanner you can instead use a community computer or fax. We also accept images from digital cameras or cell phones.
Why won’t my Credit Card work?You have a few options available:
I made a deposit with my credit card but it has not shown up in my iHoldem account
Click on “cashier” then on “history”. You can view your transaction history here as well as any pending deposits. You may have been asked to complete a verification process, or it is possible that your deposit has been denied. You can view these details here.
Why was my account held when I tried to make a deposit?
Your account was likely held for one of the following reason:
If this does happen, please contact iHoldem support via live chat or email, and our friendly support staff will be more than happy to assist you.
What are the iHoldem instant withdrawal rules?
Players can become eligible for permanent instant withdrawals by establishing a good playing history with iHoldem, by completing our identity verification procedures and by undergoing a successful player account review. If you wish to be considered for this status, please contact customer support
What do I need to do to get my 110% First Deposit Bonus?
When you make your initial deposit with iHoldem and use coupon code POKER110, you will earn a 110% bonus on deposits up to $550! After depositing you also will receive an entry for 14 days into the $500 New Depositor Freeroll Poker Tournament.
This deposit bonus offer has the following play requirements:
For example, if you deposit $200, you will receive $20 of your bonus automatically every time you accumulate 1500 vip points (75 vip points for each $1 of bonus). This will happen 10 more times until the total $220 bonus is paid.
Note: iHoldem’s Initial deposit bonus may change without notice. You can check here for details on current promotions.
I am Australian. How come I cannot play for Real Money?
Unfortunately it is against the law for Australians to use Real Money on our website.
Online Gambling
Under the /Interactive Gambling Act 2001/ (IGA), Parliament established a regulatory system which makes it an offence to provide certain interactive gambling services to a customer physically present in Australia. The prohibited interactive gambling content under the IGA includes services that are often described as ‘online casinos’ and usually involve using the Internet to play games of chance, or games of mixed chance and skill. Examples include roulette, poker, craps, online ‘pokies’ and blackjack.
What do I do if I have an issue with Adobe Flash?
Should there be an issue with Adobe Flash, please download run the following executable file. This will correctly identify if Flash is installed, and if not, install it correctly.
iHoldem Poker Room’s Disconnection and Cancellation policy can be found here.
What happens if I am disconnected during a game?
Should you be disconnected during a game, Poker Room will attempt to reconnect you and put you back in the game. If you were able to reconnect before the hand timed out, you can continue playing. However, if your hand does indeed time out before reconnection.
If you are disconnected during a game, the software will try to connect you again and put you straight back into the game. If you have reconnected before your hand has timed out, then you can continue playing. However, if your hand does time out before you are able to reconnect you will automatically be folded. More details can be found in our Disconnection Policy.
I am having Game Speed and/or Connection Issues
To resolve this matter please try implementing the following measures to allow your computer and connection to cope better;
If you still find that you are experiencing poor performance then;
If you still find that Poker Room is running slowly, try to close any other programs running in the background. This includes some virus scanning software, instant messages, or active downloads.
iHoldem recommends that you remove all adware and spyware from your computer prior to playing in Poker Room. Even with the fastest computers, this can slow down your internet speed. Microsoft provides a good place to start here.
If nothing that has been suggested helps, try and contact your ISP’s (Internet Service Provider) tech support department. It is possible they are having issues in your area.
Our poker rake ranges on a percentage of the pot according to the scale below. We also have a “No flop, No drop” policy, whereby we take no rake if the hand ends preflop.
All Real Money Games will be raked according to:
| # of Players | Rake per $0.20 in pot | Maximum Rake |
|---|---|---|
| 2 – 10 | $0.01 | $1.00 |
| # of Players | Rake per $0.20 in pot | Maximum Rake |
|---|---|---|
| 2 – 3 | $0.01 | $1.00 |
| 4 – 5 | $0.01 | $2.00 |
| 6 – 10 | $0.01 | $3.00 |
| # of Players | Rake per $0.20 in pot | Maximum Rake |
|---|---|---|
| 2 – 3 | $0.01 | $1.00 |
| 4 – 5 | $0.01 | $2.00 |
| 6 – 10 | $0.01 | $3.00 |
All Real Money Games will be raked according to:
| Rake per game (% of all bets) |
Minimum Rake | Maximum Rake |
|---|---|---|
| 3% | $0.01 | $1.00 |
